Typical contract formats of our consulting and support services
Augment your team by working with our consultants continously so you can fully utilise their expertise.Read More
One of our experts will solely be dedicated to work for you on each working days except holidays defined in advance and on rare, unexpected sick days reported at the beginning of the day. It’s just like having a tech support personnel sitting in your office, but available virtually. His or her tasks would be defined on regular calls (e.g. weekly) or on demand when problems arise.
Consultation on demand
Use the capabilities and knowledge of our consultants for ad hoc projects where the roadmap and the exact amount of work can be more simply defined.Read More
A predefined amount of consulting hours consumed as needed during the contracted period (e.g. year or quarter). For instance, you order 100 consulting days = 800 consulting hours for a year and get volume discount accordingly. You can consume this amount according to your needs during the whole year. You define new tasks for our consultants in advance, and our consultants starts working on the task in 3 working days as the maximum. We keep online records of the tasks assigned and the time taken to complete them.
Support on demand
Our experts contracted by you respond to any issues arising during the contractual period. Pricing and response time is defined by the SLA (Service Level Agreement).Read More
A predefined amount of support hours consumed as needed during the contracted period (e.g. year or quarter). The main difference between consultation and support is the response time and the price of working hours. At consultation, the tasks are agreed in advance and our consultants start working on them in a few days whereas at support they start working on a reported issue in 1 hour, 4 hours, 1 day or 2 days depending on their severity level (urgent, high, medium, low). It logically implies that support hours are more expansive than consulting hours. So you typically buy consulting hours for doing planned tasks and support hours for fixing unexpected problems.
Similarly to consultation on demand, you order a certain amount of consulting hours per year or quarter and get volume discount accordingly. You can consume this amount according to your needs during the given period. In case you experience an problem which is a support issue, you report it electronically (via email and on a dedicated Slack channel) and/or by phone, also classifying its severity level according to the definition in our contract. Our experts receive your request and start working on it within the response time defined for the given severity level in our contract.
Providing virtual colleagues, i.e. Kubernetes experts, for a large industrial cloud-native migration.
Our client, a global manufacturer and market leader in its area, started a multi-year cloud-native migration projects at their factories worldwide, where they rewrite their old SW managing the manufacturing processes for a new cloud-native environment. The new environment runs on Microsoft Azure cloud and uses devops and cloud-native technologies such as Github, Kubernetes, Rancher etc. The project employs some 100+ developers as well as a few devops and cloud-native support professionals. Our task is to provide the cloud-native team, one expert in Kubernetes and other cloud-native technologies on each working day dedicated to this project. Our professionals work on predefined enhancements and upgrades of the IT environment as well as fixing bugs, solving problems arising unexpectedly and investigating, testing and troubleshooting ArgoCD.
Supporting and regularly updating the mission critical Openstack system, also running OpenShift (a.k.a Red Hat Kubernetes) of a European national telecom company.
We have been providing third-level support for their systems since 2016 and regularly update it for new versions in every second or third year. Besides this we also implemented a Proof of Concept (PoC) Istio system to evaluate its usage in their mission critical system.
Migrating a cloud-based mission critical mobile advertisement platform of a European digital marketing company.
Our customer offers a popular mobile advertisement solution which is absolutely mission-critical with strict response time requirements in milliseconds as well as availability and security parameters expected by their customers. The solution had run in Docker containers at one of the largest public cloud providers. Due to runaway costs our client wanted to migrate the software to their new private cloud as well as implementing Kubernetes clusters for container management. Component Soft helped our client to design the architecture of the new Docker-Kubernetes environment. We also investigated several potential open-source software for services readily available at the public cloud vendor and chose the best ones for our client’s needs. Then we built the on-premise Docker-Kubernetes system with the selected additional software modules. Finally, we implemented a Ceph-Rook based storage solution for the system.
Planning and realizing a Proof-of-Concept system of a Software Defined Storage (SDS) for a US specialty cloud provider offering on demand IOS and MacOS systems on the cloud.
The POC used Openstack and Ceph as base technologies, enhanced and customed for Apple client machines. Our client is now developing the client-side software on the iOS and MacOS devices before deciding to implement this SDS as a standard service.
Knowledge transfer and consulting at the planning phase of a new mission-critical cloud system for the strictly regulated “gaming and gambling industry”.
Our client at this project is a British company specialized for providing software and IT services for this industry. They are now planning the second generation of their cloud specialized for this kind of applications using Openstack, Ceph and related technologies. We provide expert advice at the current planning phase, based on our many years of experience in designing, building and running similar systems for the telecom industry. And we hope to also participate at the implementation phase planned for the second half of this year.
Providing Openstack and Ceph planning, building and support services for a midsized US IT vendor recently acquired by IBM.
The company offers network monitoring and analytics solutions for their clients. One of their new products, under development at that time, was a solution to monitor OpenStack based NFV (Network Function Virtualization) systems at telco companies. Our experienced Openstack experts helped them to design and build an Openstack and Ceph based private cloud to be used by the development and testing team in the USA and India. After finishing the implementation, we provided support for the new system.